Credit card problems
The Office of the Banking Services Ombudsman regularly receives complaints regarding credit cards.
We bring to your attention a few tips on how to avoid problems regarding the use of credit cards.
Security of your credit card:
Keep your card close at hand:
• Keep your credit card with you at all times.
• Always keep an eye on your credit card and never let it out of your sight.
• Try not to allow your card to be taken away from your sight for your bill to be made. If practicable, go with your card to the cashier.
• After making a purchase, be sure that your credit card and receipt are returned to you.
• Constantly check to see that your card is in your possession.
Be careful when disclosing your card number:
• Never disclose your account number or other personal information over the telephone, email or Internet, unless you initiated the contact and you are positive that you are dealing with a legitimate business.
Secure all receipts and compare to statements:
• Be sure to secure all slips for the items transacted and verify them against your monthly statement promptly after receipt of your statement.
• Keep receipts of any “null and void” transactions and compare them to your next statement to ensure they are not charged to your account.
• Report any discrepancies immediately.
• In most cases, if reported within 30 days, any unauthorized debits should be reversed.
• Be aware however, that the credit card company cannot be held accountable for any faulty merchandise or unsatisfactory service transaction. Such complaints must be taken up with the merchant or provider.
Report loss of card promptly:
• Report the loss of your card as soon as it has come to your attention.
• If an oral report is made, followed up with a written confirmation within fourteen days, you may not be liable for any losses