 |
|
|
|
|
| Security |
|
|
|
| Privacy and Confidentiality |
| |
A Bank acknowledges that it has a general duty of confidentiality towards a Customer except in the following circumstances:
where disclosure is compelled by law;
where there is a duty to the public to disclose;
where the interests of the Bank require disclosure; or where disclosure is made with the express or implied consent of the Customer.
A Bank shall not collect information relating to Customers by unlawful means.
A Bank shall, on request, provide a Customer with information about that Customer which is readily accessible to the Bank and which may lawfully be provided. The information required to be provided is limited to the Bank’s record of the Customer’s address, occupation, marital status, age, sex, Accounts with the Bank and balances and statements relating to those Accounts ("the code of Banking Practice”).
A Bank need not comply with a request unless the Customer has, as clearly as possible, identified the Customer information requested and its likely location (if known to the Customer).
A Bank may recover its reasonable costs of supplying Customer information to a Customer.
A Customer of a Bank may request the correction of Customer information about the Customer held by the Bank.
A request for access to Customer information, or a request for the correction of Customer information, shall be addressed within a reasonable time.
A Bank may not collect, use or disseminate information about a Customer’s: (i) political, social or religious beliefs or (ii) race, ethnic origins or national origins; or (iii) sexual preferences or practices; except that it may collect or use such information in accordance with this Code for a proper commercial purpose.
A Bank shall take reasonable steps to protect personal information held by it relating to a Customer against loss
and against access, use, modification or disclosure that is unauthorised. A Bank shall require all staff with access to personal information concerning Customers to maintain confidentiality concerning that information.
“Customer” includes an individual who would have been a Customer if this Code of Banking Practice had applied at the time that individual acquired a financial service.
See section on Consumer Rights and Responsibilities
|
|
|
|
|
